FREQUENTLY ASKED QUESTIONS
Absolutely. If you’re based in Honeypark, Honeydew, we encourage you to make an appointment to stop by our local showrooms. If you’re not in Roodepoort, we’re happy to conduct a video walkthrough of our showroom to answer any questions about our products.
When you place an order, our delivery partner will reach out to get your preferred date. For corporate orders, we’ll take care of everything, including connecting with your landlord or building facilities manager to make sure we have everything we need to get you set up on time.
We offer all-inclusive white glove service on desks, conference, lounge and collaboration furniture, concierged by a Branch Supervisor, for all enterprise orders within our service areas. We’ll take care of everything, from space planning and insurance to coordinating with your landlord and installation. Our trade-in service for used Branch furniture, is free for qualifying products made by corporate customers within a Branch service area.
ou can find our shipping timelines on our product pages. If you have any questions about a particular product please contact firstname.lastname@example.org. Once your item has been shipped you will receive an email and tracking information so you can keep a close eye on your delivery.
For online orders, our preferred form of payment is credit card: we accept Visa, MasterCard, Discover and American Express. We also accept Paypal and Stripe Payments. If you’re placing a large enterprise order, please get in touch with a Branch Expert and we can offer alternatives including wire transfer.